Hey, When I visited the United Airlines Sydney Office in Australia to sort out pet travel, the staff were friendly and patient much appreciated given I was a bit nervous. They explained the rules clearly: my pet carrier had to fit under the seat and meet size limits so it could count as my carry-on. I learned that only cats and dogs are allowed in the cabin, and all health documents needed to be in order. The office was clean, well-organized, and easy to find near the airport. Overall, their kind and clear approach made flying with my pet a lot less stressful.